No Refunds or Exchanges Policy

Thank you for shopping with Hoop Kingz! We appreciate your support and hope you love your new items. Please carefully review our policy before making a purchase, as we want to ensure you have the best shopping experience possible.

Final Sale Policy

All purchases made at Hoop Kingz are final sale, and no refunds or exchanges will be offered under any circumstances. Please ensure that you carefully select your items and confirm your order before proceeding to checkout.

Once an order is placed, it cannot be changed, canceled, or modified. We do not accept returns or offer refunds for:

• Items purchased during sale events, promotions, or at discounted prices
• Personalized or custom-made items
• Underwear, swimwear, and intimate apparel
• Gift cards and final sale items
• Items that have been worn, washed, or altered

Order Accuracy

Please double-check your size and product selections before placing your order. We are unable to provide exchanges or returns if the wrong size or item is selected.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will work to resolve the issue by offering a replacement or issuing a store credit for the same value of the item. To be eligible for a replacement or store credit, we may request that you provide photos of the damaged or incorrect item.

How to Contact Us

If you have any questions about sizing, product details, or have received a damaged or incorrect item, please contact our customer service team:

• Email: hoopkingzenterprises@gmail.com